Customer Service

Need Help With Your Order?
Send email to Us.

info@shop-moto.eu

Check Our FAQ

Do you ship worldwide ? Do you ship to my country? / region?

We mainly ship to Continental Europe, Countries outside European Union are excluded. Check map below to know if we can reach your country.

Of course, we try to expand our horizons and are always happy to send our products to different locations unfortunately we cannot always reach every location due to carrier restrictions. If you are from “shipping on request” region then send us email before order to check possibilities for best shipping method.

In any case, we encourage you to contact us before order so that we can check if we can send the parcel to your location

Why I cannot order to my town? Can you help me ?

There are some exclusions from delivery If you cannot order through our shop write us email with parts which you want to buy and provide your address. We will check manually for other shipping possibilities.

Why my order was cancelled ?

Your order may be cancelled due to some of the following reasons:
1. Recalculation cost of shipping due to carrier location fees – it happens when carrier counts additional fees for delivering to your zone. We will send you order with updated shipping cost.
2. You didn’t finish order.
3.Order was marked as illegal.

Do you have other parts despite that on shop ?

If you are looking for specific part which is not in our store you can send us picture of part with short description , we will try to get it for you !

Problems with payment? Please read this

If you find some problems with payment it maybe caused by one of the following reasons:

You put shipping adress in billing area which differs.
Someone already bought item which you are trying to order.
There might be some technical errors on payment gateway – please try later or change payment method.

Refunds and returns

As we sell only used parts our company doesnt give right to return. Returns are acceptable only due to our mistake.

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Terms and conditions

Company Our site (www.shop-moto.eu) is administered by D A M I A N M A J - Company Name: Turbo Shop D a m i a n M a j - VAT number : PL 728 257 90 48 - Address: Poland , Lodz, Marynarzy Polskich 38 / 40 - Email Address: info@shop-moto.eu

The online store sites has been set up by the company , which is the operator of this site. Any order under a product appearing in the online store's website shop-moto.eu requires prior consultation .As consequence of these conditions, the consumer is fully informed of the fact that its agreement on the content of these conditions does not require the signature of this document, insofar as the customer wishes to order online the products presented in the framework of the shop's website. The consumer has the option to save these conditions, provided that the backup is their sole responsibility. The online store set up by Administrator through the website lists the following information:

- Legal notice enabling precise identification of the company Turbo Shop. - Presentation of the essential characteristics of the goods offered. - Indication, in French currency prices of goods and, where appropriate, delivery charges. - Indication of the arrangements for payment, delivery or performance. - The existence of a right of withdrawal. - The validity of the offer or the price. All this information is presented in english or translated automatically to italian. The consumer states have full legal capacity to enter under these conditions. Article 1: These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms. Article 2: Object These general conditions are intended to define the rights and obligations of the parties as part of the online sale of goods and services offered by the company to the consumer Turbo Shop. Article 3: Contract Documents This contract consists of the following contractual documents, presented in hierarchical order : these terms, the order form. In case of conflict between the provisions contained in the documents of different ranks, the document's provisions above shall prevail. Article 4: Entry into force - length These conditions come into force on the date of signing the purchase order. These general conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of the guarantees provided by the Turbo Shop. Article 5: Electronic Signature The "double click" of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Article 6: Order Confirmation The contractual information will be confirmed via e-maiil later than the time of delivery or failing that, to the address specified by the consumer in the purchase order. We reserve the right to cancel your order, if it indicates a faulty or elements (price, description, photo, ...). Article 7: Proof of the transaction The records stored in computer systems company Turbo Shop in conditions of reasonable safety, will be considered proof of communications, orders, payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence. Article 8: Product information 8-a:-Turbo Shop The company is selling products via online shop , products are described as good as far is the knowledge about them. Products comes from used bikes and condition is relative to used ones. 8-b: The offers presented by the company-Turbo Shop are valid only within the limits of available stocks. Article 9: Price b9-a: Prices are quoted in Euro and are valid until the date of sending the order by the consumer. They do not include delivery charges, charged extra, and indicated before the validation of the order. The prices include the VAT at the date of the order and any change in the VAT rate will be reflected in the prices of the online store. Payment of the full price must be made when ordering. At no time, the payments can not be considered as a deposit or installments. Public prices and pictograms are rounded off and given for information only. Article 10: Payment To set the order, the consumer has, at its option, of all the payment methods listed in the order form. The consumer provides the company Turbo Shop -it has the required permission to use the payment method chosen by him, when confirming the order. The company Turbo Shop reserves the right to suspend any order management and delivery in case of refusal to authorize payment by credit card from certified financial institution or non-payment of ca. The company Turbo Shop specifically reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being of Directors. The company Turbo Shop has established a procedure for control checks to ensure that no person using the bank details of another person without his knowledge. As part of this audit, it will ask the client to send email to the company-Turbo Shop a copy of a photo ID and proof of address. The order will be confirmed after receipt and verification by us of parts sent. Article 11: Availability of products The order will be executed no later than within 30 days from the day following that on which the consumer ordered. In case of unavailability of the ordered product, especially because of our suppliers, the consumer will be informed immediately and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days or less before their payment, or exchange the product. Article 12: Delivery CAUTION: If your package was clearly damaged on delivery, refuse it. Do not sign the delivery note. This will avoid paying the return shipping cost. The products are delivered to the address specified by the customer on the order form. Delivery times are 72 hours in ordinary times, but can reach 4 to 10 day promotional period following the number of orders. The consumer is required to check the status of the packaging of the goods upon delivery and report any damage to the carrier on the delivery order, and the company Turbo Shop, within 2 days . Regarding shipment, we work primarily with DPD and GLS. In both cases, once we do a shipment, you immediately receive an email informing you. Being in the field of motorcycle, it is impossible to store all of the pieces in your word given the number of brands, models and existing parts. However most of the products we offer are available within a period ranging from 24 to 72h. Article 13: Delivery problems due to carrier Any anomaly concerning the delivery (damage, missing product compared to slip, damaged package, broken products, ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer . The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating the said claims. The consumer must send a copy of this letter by mail to info @ shop-moto.eu Article 14: Delivery errors 14-a: The consumer must make to society Turbo Shop same day delivery or no later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared with the data on the order form. Any claim made after this time will be rejected. 14-b: The formulation of this claim from the company Turbo Shop will be in the form of email to info @ shop-moto.eu 14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company Turbo Shop from any liability vis-à-vis the consumer. 14-d: Upon receipt of the complaint, the company Turbo Shop assign a number of exchange of the product (s) (s) concerned and communicate by e-mail or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer of a number of exchange that the approach outlined above. 14-e: In case of wrong delivery or exchange any product for exchange or refund will be returned to Turbo Shop as a whole and in its packaging, in Lodz, at the following address: Turbo Shop , M a ryna rzy Po lskich 38/ 40 , Lodz 92- 732 (POLAND). To be accepted, any return will be reported in advance to the company's Customer Service TURBO SHOP. Mailing costs are borne by society Turbo Shop, except where it would prove that the product does not match the original declaration made by the consumer in the right of return. Article 15: Product Warranty The consumer is expressly informed that the company Turbo Shop is not the producer of the products featured in the website within the meaning of Law and relating to the liability for products defective. Accordingly, in case of damage to a person or property by a defective product, only the liability of the producer of the latter may be sought by the consumer. Some of our pieces are technical in nature need to be installed by professionals to ensure the proper functioning of these parts.. As items are used or reconditioned, the warranty does not apply unless specified. Article 16: Right of withdrawal The consumer has 7 calendar days to return, at its expense, except for articles used or reconditioned, unless error on our part. This period starts from the date of receipt of order. If this deadline expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. It is imperative to declare the return command within 7 calendar days. Attention may be given a discount in case of product degradation of the client. All returns must be reported prior to the Customer service of society Turbo Shop ( i n f o @ shop-moto.eu. A return number will be assigned to the product and must be visible on the package. The product must be returned by DPD, or any other carrier with a tracking sends it to an address that will be communicated during the return command. Will only products returned in their entirety, in their original packaging complete and intact and in perfect condition for sale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged or will be a discount. This right of withdrawal is without penalty, except for return shipping costs. Assuming the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange the product. In the case of an exchange, re-shipment will be the consumer's expense. Upon exercise of the right of withdrawal, Turbo Shop will make every effort to reimburse the consumer (less the shipping costs in the case of an article where the charges are included in the price of the item) in within 15 days. However, given the technical nature of products sold, this period may be extended to 30 days, especially when the product needs a technical audit (see products to be tested in advance). The consumer will then be refunded by crediting his bank account (secure transaction) if paid by credit card.. Article 17: Return Process - Exchange, Deposit or Refund Follow our returns procedure outlined below: - Contact Turbo Shop for Return Process - Prepare a package back inside with the parts in their original unopened and undamaged. (The original packaging of each piece must be preserved and be free of any label or marking). - Send your package back only to the following address: Turbo Shop No return: ........... Brzezińska 299 , Lodz 92-776 (POLAND) Be careful, you have 14 days from receipt of the package to return it. After this period, any application will be denied. Article 18: No partial validation If one or more provisions of these terms are held to be invalid or declared as such under a law, regulation or after a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope. Article 19: No Waiver The failure of either party not to claim a breach by the other party to any one of the obligations contained in these Terms shall be construed in the future as a waiver of the requirement involved. Article 20: Title In case of difficulty in interpretation between any of the titles at the head of clauses, and any one of clauses, the titles will be declared nonexistent. Article 21: Applicable Law These general conditions are subject to French law. This is for the fund rules as to the rules of form. In case of dispute or complaint, the consumer should first contact the company Turbo Shop to find an amicable solution. Any dispute relating to the contract will be the courts of Lodz. Article 22 Data Protection The information requested from the consumer are required to process the order and will be provided to contractors of the company Turbo Shop involved in the execution of this command. Consumers can write to the company Turbo Shop whose coordinates are within the terms and conditions contained within the website, to oppose such disclosure, or to exercise rights of access, rectification against information concerning and contained in the files of the company Turbo Shop as provided by law. Article 24: WARNING Unless otherwise specified in the data sheet, items sold on the site www.shop-moto.eu and its variations are used products , our company assumes no liability whatsoever, regarding the questioning of a manufacturers warranty for a mechanical or electronic, and any loss of insurance coverage. This warning is particularly true for preparations and reprogramming of housings .

Article 26: Assessment any feedback left before receiving the order will result in the cancellation and refund of said order.

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